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LIBRE BLANC Tailoring Your Digital Signage Sales Pitch Author: Bill Gerba on 2010-10-20 13:57:36 Have you ever watched someone try to describe something that you yourself have an intimate knowledge of? No matter how skilled and experienced they may be, it's hard not to jump in, exchanging their explanations and vocabulary with your own. I find myself getting ever-so-slightly edgy at meetings, sales briefings and conferences when listening to others describe digital signage networks. Even though the person doing the talking is frequently an expert, I still want to phrase things my own way, as if doing so would suddenly make the concepts being explained so much clearer (I'm pretty sure it wouldn't). But there are two very common cases where jumping in really might make a difference: when a "technical" person pitches a "communications" person (for lack of better terms), and vice-versa. Whether working on a big network project or a small one, I find that the sooner you frame your sales pitch in terms that the user/buyer understands, the more successful the project will be. Scenario #1: Digital signage is a technical solution to an existing content problem If you're pitching a digital signage network to a prospective client, it's hard not to lead with a somewhat technical explanation. After all, saying "we put some screens in your venue and send content to them over the Internet" is an accurate, if not somewhat bland, description of the functional core of our industry's products and services. To boot, most VARs (and certainly most Pro AV resellers) are technical folks themselves, so any pitch is likely to start from their technical comfort zone. The problem is that this explanation doesn't really describe what the system does. It'd be analogous to describing movie posters as "every two weeks a couple of guys come to your theater and put some big pieces of paper on the wall." Accurate? Sure. Explanatory? Kinda. Descriptive? Not so much. Technical descriptions of this sort are commonplace. And the Internet, and indeed digital signage itself, is ubiquitous enough that a one-sentence technical description isn't likely to scare anybody away. But getting much more technical, or focusing on the technical benefits versus the use case benefits, is only useful in certain situations. As usual, it comes down to knowing your prospective customer's pain points. For example, if you know a client spends a lot of time and manpower updating bulletin boards across their corporate campus, or if they have to get out a ladder every time they want to make a menu change, or if they have trouble coordinating content changes across multiple venues at once, pushing on the technical merits of digital signage makes sense. The "problems" here are centered around not being able to easily change content. Thus, the solution is to offer a way to make content changes easier. Either way, the benefits should be clear enough that you can encapsulate them in a short elevator pitch, and expand upon those benefits in a longer presentation or proposal once the customer has confirmed their interest.
They add it, first and foremost, to inject "wow factor", and secondly to have a better chance of imparting some bit of information to people walking past it. Merchandising signs in a retail store indeed might augment or supplant some static POP displays, but they're sold on the benefit of being able to raise awareness (due to their uniqueness relative to other things in the store), and their potential for interactivity via touchscreen or mobile integration. For this type of customer application, digital signage might be treated as a luxury or discretionary purchase -- and understanding that perspective may be essential in making the sale.
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