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WHITE PAPER




IATA Corporate Air Travel Survey 2009

                                                           - by International Air Transport Association (IATA)
                                                            Website: www.iata.org




Geneva - The International Air Transport Association (IATA) has been researching business traveller's opinions about air travel since 1989, tracking trends in attitudes and presenting the findings in the form of an annual Corporate Air Travel Survey (CATS).

Discover what business travellers want today...

--What issues currently affect business travel choices?
--What attitudes influence self-service facilities use?
--Which preferences dominate for check-in procedures and boarding pass delivery?

CATS is an annual survey that provides objective and essential data on the needs, preferences and attitudes of business air travellers worldwide. IATA has been researching business traveller’s opinions since 1989 which brings a wealth of trend data to the CATS report. For the 2009 edition over 9,000 air travellers were interviewed.

2009 survey edition highlights:

  • Passenger self-service: usage, needs, satisfaction and future wishes
  • Preferences for check-in and boarding pass delivery
  • Onboard mobile phone usage and possible regulations
  • Delayed and lost luggage: frequency and insurance
  • Environmental concerns and carbon offset
  • Insights on airline selection process for business travel
You will find answers to these questions and many more in the 2009 edition of the Corporate Air Travel Survey (CATS). . . continued  PDF


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