Geneva - The International Air Transport Association (IATA) released its annual Corporate Air Travel Survey of over 10,000 active travellers, which shows that not only are passengers accepting high-tech travel options, but also they are demanding even more opportunities to take control of their travel experience.
Detailed results showed that:
89% of responding travellers preferred e-tickets to paper tickets
56% had experienced internet check-in
69% had used self-service kiosks
When asked if they wanted more self-service options, 54% said yes with positive results from all
regions:
64% in Africa and the Middle East
57% in the Americas
53% in Europe
51% in Asia Pacific
“The consumer has spoken and the message is clear. Self-service is part of full-service
expectations. And airlines are responding with technology that gives travellers greater
convenience and more options to control their travel experience,” said Giovanni Bisignani, Director
General and CEO of IATA.
Respondents ranked the self-service features they plan to use most often in future: . . continued
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