. . . . Netspot Server, the web administrator from ULTIMedia . . . .
Netspot Server is a platform for the remote management of E-Spot browsers, with the help of their Cerberus integrated module. Cerberus is remotely controlled by Netspot; it manages and monitors the configuration and status of its associated browser.
This platform makes it possible to obtain regular information on the operating condition of the terminals and when necessary authorizes the remote updating of the configuration of each E-Spot.
The display of information is done through a dashboard interface available on the Internet through a standard Web browser. A change of configuration can be done from that same browser. Netspot also allows the feedback of multiple alarms from each E-Spot via Cerberus, as well as information on the status of payment terminals. In case of failure, Cerberus will restart the browser.
Within the framework of deployments importing Netspot, a platform of on-line administration, allows the advanced management of a park of several browsers E-Spot by means of the integrated module: Cerberus.
Remotely administrated via Netspot, this one watches and updates if needed the allocated configuration of the browser and assures, in case of dysfunction a restart of the program.
In order to facilitate the management of a large number of terminals, it is possible to consolidate remote units in groups. Dashboards are available, that incorporate specific security features managed with user profiles. The administrator controls several levels of intervention, display, or modification that allow him to control the actions of any group of operators on a heterogeneous installed base.
A trace log is generated for each remote terminal. In the case of a group, an additional log is created. The device architecture is based entirely on the Internet, without imposing fixed IP addresses or domain names, except for the server.
A log tracks the actions performed on the administration and usage (those are functions restricted to administrators). An e-mail alarm system allows warning of an incident on a distant E-Spot, of the amount of money collected, or of a printer problem. Various commands of shutdown restart or time reset may be sent at any time to a remote terminal.
About ULTIMedia / Netspot Server for E-Spot:
ULTIMedia designs, manufactures and markets a global offer of interactive terminals and information screens, and offers a wide range of complementary services from the secured Internet browser to accessories dedicated to interactive technologies and other terminal application software.
In an endeavour to distance itself from its competitors, ULTIMedia bases its strategy on “the function of the object in correlation with the environment”. A unique concept that has enabled it to develop the widest range of interactive terminals in the world. Today the company offers a choice of over 70 unique, exclusive models, most of which are available in stock. Whether for indoor or outdoor use, compact or more High-Tech, the ULTIMedia interactive terminal combines design, aestheticism and quality, never losing sight of the demands of this century. If the customer fails to find his or her solution in the 70 models offered, one will be made to order, with the incomparable skills and experience of ULTIMedia.
It would seem that there is only one step from the architecture to the interactive terminals, the step taken by Eric Dumouchel, (Creator of ULTIMedia), a man with a personality bubbling with activity and teeming with ideas. Architect and designer, he has an impressive record of achievements, thanks to his talent, his training (ENSAD and ESAG) and his energy, his creativity, his sense of what is functional and the control of the industrial process. In 1987, he founded his agency as an architect, the ED agency.
With a passion for new technologies and encouraged by an incredible ability to create and generate ideas, he takes an interest in “everything that is in the forefront, especially new computer technologies, everything that stimulates the spirit without ever cutting off ties with reality”. It is therefore perfectly natural that he has used interactive technologies since 1987 to present his architectural projects, together with the hyper-realist 3D virtual animations, which at that time were pioneering tools. Around 1990 Eric Dumouchel found himself entrusted with the development of a variable-geometry mobile unit containing the first interactive touch screens. He devised a ready-made solution for this 12 meter-long mobile unit (80 square meters, spread out), which in a way was his first giant terminal.
Eric Dumouchel makes a point of never separating what is functional from what is aesthetic, but rather of blending both concepts through action, a challenge he met with ULTIMedia, which he created in 1997.
For more information on Netspot Server for E-Spot, please contact:
Over the last 5 years, Working Solutions
has established itself as a prominent company in the multimedia Kiosk Industry, seeking to provide multifunctional touchscreen-controlled units in a variety of retail and public information environments. As our name suggests, we have developed solutions that Work!
Founded in 1997, our years of experience in the interactive multimedia Kiosk and self service industries enables us to tailor self-service solutions to tackle any problem or issue faced by your organization. We offer Kiosk consulting services and support that will follow your project through to its full development and deployment stages, so no matter where you are in your project, from initial thoughts to mid-deployment, we are there working with you, solving any problems and issues faced within your organization.
These solutions have been developed to meet the needs of the particular market and as such represent considerable cost savings to your company. In addition to our standard applications, all our solutions can be fully customised to meet your particlular projects needs and objectives. Our range of products covers numerous industries including, retail, automotive, hospitality, entertainment and financial. Our products a ready to implement and can up be up and running very quickly, saving you both time and money long-term.
We offer the complete solution, or the component that is right for you, including, software, graphics, branding, hardware, housing, project management, installation, monitoring, support, and maintenance. We give you the real insight into making Kiosks and self-service technology deliver for you.
Mr. Neil Farr, owner of Working Solutions is well respected in the industry and has written a number of white papers and articles for various trade associations. (Working Solutions Contacts)
Kiosk Watchdog
Kiosk Watchdog is vital for kiosk rollouts by allowing complete remote management of your installed database. The purpose of a kiosk is to supply a service without human intervention, so it is not surprising that the biggest problem for sites and suppliers of kiosks and ATM's is breakdown! Kiosk Watchdog allows you to effectively manage any number of remote or local kiosks and respond to problems as
they happen - keeping your systems operating 24/7 ALL the time!
Kiosk Watchdog is a solution giving you the ability to monitor site kiosks and minimize physical servicing needs. It comprises:
A combined Hardware and Software system installed on the pc inside the kiosk
A communication link via any IP based network (e.g. ADSL, ISDN, Leased line, Satellite, GPRS, etc)
Plus a unique remote monitoring facility
We have seen many alternative solutions . . . that simply do not work. The Kiosk Watchdog from Working Solutions is developed specifically for kiosk systems. We know this with over a decade of experience providing and servicing kiosks.
This combined system means that the engineering teams are used effectively - reducing both time and cost, while ensuring your sites are always working. The Kiosk keeps itself running by means of an Operating System level monitor and a PC level reboot device.
Everything that happens on the kiosk is trapped, taken care of and logged - enabling rapid discovery and resolution of problems by your team. Immediate notification of kiosk issues are sent directly to the engineers and to the management team.
Multiple configurations allow you to choose the best solution on a site by site basis Communication via any IP based network Monitors everything that happens on the kiosk unit Instant notification of kiosk issues sent directly to your engineers and management Instantly see a list of all of your kiosks and their status Connect to any of your kiosks and operate it just as if you were there Remotely transfer files to and from any of your kiosks (updates to software, content or configuration) Unique virus protected multicast facility enabling you to test an update to one machine then immediately rollout the update to every machine in the field. Reporting facility to provide you with useful statistics from your kiosks (e.g. Uptime, Usage stats, Response times, Popularity charts, etc) Kiosk Watchdog features no geographical constraints Working Solutions manages kiosks 6,000 miles away in Hong Kong and as near as the next office building Reduce your Service Costs - Less calls and less in the field service skills are needed when
kiosk management is handled remotely. Too often it is service logistics and costs that limit kiosk roll-out numbers and success. Unique virus protected multicast facility enabling you to test an update to one machine and then immediately rollout to your selection of machines. Reporting functionality to manage your rollout
Kiosk Watchdog - Three Configuration Options:
Software configuration provides basic remote monitoring and management functionality without the additional hardware support.
Hardware ''watchdog'' card installed inside the kiosk, monitors kiosks and controls physical operations and software errors.
Hardware and Software configuration includes ''watchdog'' card and remote monitoring software enabling you to remotely mange your kiosks.
We can also offer:
The remote monitoring and reporting, without management functionality
A management application fee for you to remotely manage your kiosks
A full kiosk management service from Working Solutions managing support and maintenance of your kiosks for you.
Hardware Specifications:
Support ATX PC's without a reset switch
Reset adapter boards available for some Dell computers
Single 8 bit A/D input
8 bytes of non-volatile memory reserved for user data to implement simple software protection
Watchdog timer that can be set from 5 seconds to 1 hour via DIP switch or 1 second to 18 hours via software control
8 I/O ports for enhanced watchdog control and monitoring
2 on-board relays (DPDT - 2 form C) can be programmed to generate a 4-5 second pulse or latch on continuously after a watchdog-initiated reset.
4 general purpose digital inputs
4 general purpose digital outputs
External watchdog re-trigger digital input
Relay contacts and digital I/O signals available on standard DB-25 connector
Non-volatile memory for saving configuration data
Over temperature circuit monitors the internal temperature of the PC
2 temperature trip points
Trip points can be modified by user software
Audible alarm and external digit output for the temperature trip point
Programmable options allow the Watchdog to hold the PC in reset after the upper trip occurs
Two externally visible LED's show status of the watchdog board. One LED lights after first watchdog-generated reset as a visible indication that a watchdog reset occurred.
I/O port allows the user to gain exclusive control of one rely of a user system
Programmable power-on delay to allow the PC to complete its initialization sequence
For more information on Working Solutions, please contact:
Neil Farr, Director
Working Solutions (Creative IT) Ltd.
Wyvern Business Centre
111 Ross Walk
Leicester LE4 5HH
Tel: +44 (0) 0870 745 4141
Mob: +44 (0) 0797 191 4026
Fax: +44 (0) 0870 745 4111
Email: nfarr@working-solutions.co.uk
Website: www.working-solutions.co.uk
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Privacy Statement
Multiple configurations allow you to choose the best solution on a site by site basis